Terms of Service

These terms apply to cleaning services booked with Mary WN & Associates Inc, doing business as Luxury Mop Squad ("Luxury Mop Squad"). By booking, you agree to them.

Services

Services are performed by independent cleaning professionals in the Luxury Mop Squad network, following the checklist for the service you book. What each service includes is described on our website and in your quote.

Quotes and pricing

Quotes are based on the details you provide. If the home differs significantly from what was described, such as size or condition, we will tell you before work continues and may adjust the price with your approval.

Payment

Payment is made by card through a secure payment link. Recurring clients may be charged per visit.

Cancellations and rescheduling

Please give at least 24 hours' notice to cancel or reschedule. Late cancellations, or visits where the cleaner cannot access the home, may be charged a fee.

Satisfaction guarantee

If you are not satisfied, tell us within 24 hours of the clean with photos if possible, and we will arrange a re-clean of the affected areas at no charge. Re-cleaning is our remedy for quality issues; refunds are at our discretion.

Access, safety and valuables

Please secure pets, valuables and fragile items, and tell us about any hazards. Cleaners may decline tasks that are unsafe, such as work at height, biohazards or heavy lifting.

Damage

Report any damage within 24 hours. We will work with you and the cleaner to resolve it fairly.

Limitation of liability

To the extent allowed by law, our total liability for any claim is limited to the amount paid for the service in question.

Changes

We may update these terms. The version posted on this page applies to new bookings.

Contact

Email info@luxurymopsquad.com or call (470) 330-8585.